Reviews & Profile for Helpware
5.0 | 9 verified reviews |
Services We Provide (11)
Business Overview
Small, Medium, Enterprise
$5,000 or more
$5,000 or more, monthly
B2B
International
100+
$10M+
Technologies We Support (8)
Industry Expertise (6)
President
5/5 | October 21, 2022
Helpware has been a great partner for our company over the past 2+ years. Very pleased with the results of their team and responsiveness to our business needs as they change over time.
Owner
5/5 | October 24, 2022
It has been a pleasure working with Helpware, they have really taken a lot of the day to day tasks off my plate. Their customer service and support are excellent. They have really helped me grow my business.
Customer Experience Manager
5/5 | August 13, 2021
The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider.
President
5/5 | October 21, 2022
Helpware has been a great partner for our company over the past 2+ years. Very pleased with the results of their team and responsiveness to our business needs as they change over time.
Owner
5/5 | October 24, 2022
It has been a pleasure working with Helpware, they have really taken a lot of the day to day tasks off my plate. Their customer service and support are excellent. They have really helped me grow my business.
Customer Experience Manager
5/5 | August 13, 2021
The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider.
President
5/5 | October 21, 2022
Helpware has been a great partner for our company over the past 2+ years. Very pleased with the results of their team and responsiveness to our business needs as they change over time.
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What Makes Us Different?
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back-Office for industry-leading startups and modern companies. With offices in the USA, Ukraine, Philippines, Germany, Poland, Albania, Puerto Rico, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.